Effective November 8, 2026. This policy covers everything sold for Mt Baldy Resort at tickets.mtbaldyresort.com and at the ticket window: lift tickets, lessons, rentals, Snow Play, scenic rides, parking, passes and gift cards.
1. Day tickets
Ski & Ride lift tickets, group lessons, rentals, Snow Play and scenic rides are for the day you picked.
- All sales are final. Tickets are non-refundable.
- Mt Baldy is a mountain: snow, wind, storms and road conditions decide what we can run. We don't guarantee how many lifts, runs or hours are open that day, or the conditions.
- Every rider signs a waiver before riding. Snow Play, lessons and the chairlift need everyone to be at least 40 inches tall.
2. If we can't open on your day
If Mt Baldy can't open, or cancels what you bought for your day (no snow, wind, a storm, a road closure), we put the full amount you paid on a Mt Baldy gift card for another day.
- We email you the gift card. You don't need to ask.
- It's exactly what you paid for what was canceled, and it never expires.
- Use it on tickets for another open day, online or at the ticket window.
Early in the season we open when there's snow. When you buy for an early-season day, you're buying for the day we hope to open, and you're covered by this gift card promise if we can't.
3. Changing your day
You can't change the day yourself online. If your plans change, contact us before your day and the team will help.
4. Passes
- Winter Pass: final and non-refundable, and it can't be transferred to another person. No refunds if the season is short or for days we're closed.
- Four Pack: final and non-refundable. No refunds if the season is short. You can send the tickets to friends from your Mt Baldy account.
- Club Baldy: membership is final and non-refundable.
5. Parking
Prepaid parking is non-refundable.
6. Gift cards
Mt Baldy gift cards never expire and work like cash on tickets. Check your balance on the Gift Cards page.
7. Contact us
A real person at Mt Baldy answers, usually the same day.
If we change this policy, we'll update the date at the top. The policy in effect when you bought applies to your order.